Support

Get in touch

Write to support@coloranto.com. Say which phone you use and roughly when the problem started, and if it is about a purchase, include the order number from your App Store or Google Play receipt. We answer within two working days.

Restore a purchase

Purchases belong to the store account you bought them with. On a new phone, sign in to the same App Store or Google Play account, open Coloranto, and use the restore option in the profile screen. If you also signed in to Coloranto with Google or Apple, your unlocks and coins follow that sign-in automatically.

Refunds

Refunds are handled by the store you bought from, not by us, because they hold the payment. Apple has a form at reportaproblem.apple.com, and Google Play has a refund request in the order history. If a refund is refused and you think it should not have been, write to us and we will look at it.

Export or delete your data

You can export or delete everything we hold from inside the app, under Settings and then Privacy. Deletion is permanent and removes your progress and your unlocks, so we cannot restore them afterwards. You can also ask by email and we will do it within one month.

Report a problem with a pattern

If a chart has a wrong colour, a missing symbol or a cell that will not fill, send the pattern code shown under its name. It is the fastest way for us to find it.